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Summary of Qualifications / Experience

• Previously held NASA UNPRP Security Clearance
• Versatile IT professional with 15 years intensive experience.
• Extensive development with LAMP (Linux, Apache, MySQL, PHP).
• Designed, built, maintained and supported state-of-the-art Internet applications.
• Development in PHP & PERL, ASP, ColdFusion, HTML, Javascript, XML, AJAX, etc.
• Actively pursuing development in C# and Visual Basic, .NET and Cloud Architectures.
• Experience with relational databases and tools: MySQL, Microsoft SQL Server, Oracle.
• Experience with Web Servers: Apache, Internet Information Server (IIS).
• Familiar with multiple operating systems: Windows, Linux, Free BSD, Unix, Solaris, etc.
• Provided one-on-one technical and marketing support for mission critical applications and services to customers in North and South America, Europe, Australia, and Asia.
• Co-author of the book “Instant PHP4″, published by Osborne/McGraw-Hill.
• Additional areas of interest include: secure coding practices, Cybersecurity, APT Mitigation, and Complex Data Visualization.

Professional Experience

Infoblox – Annapolis, MD
Senior Software Engineer
February 2011 – Current

•  Software Development in Perl and Ruby on Rails (RoR) for Network Configuration and Change Management (NCCM) NetMRI Appliances.
• Tier 3 Support of enterprise-level international customer base via phone, email, and remote screen-cast (GoTo Meeting) sessions.
• Mentor-ship of junior and mid-level staff, provided one on one training to remote staff.
• Complex troubleshooting of enterprise-level networks and equipment, including Cisco and Juniper routers, switches, and switch-routers.
• Conducted code reviews for fellow team members prior to check-in of changes.
•  Issue, Enhancement, and Bug tracking via Salesforce and Jira.
• Defensive Coding and Secure Coding practices
• Mentor-ship of junior and mid-level staff, provided one on one training to remote staff.

DunnWell, LLC – Durham, NC
Lead Software Developer
July 2009 – February 2011

• Primary Developer of DunnWell’s industry-leading customer and business portal – “ServiceNet”.
• Product development done in PHP v5.1 using the “CodeIgniter” framework, served via Apache v2, with a MySQL v5 database backend, under CentOS 4.5 in a hosted and virtualized 3^rd-party datacenter.
• Developed from the ground-up a web-based Electronic Fax, Document-Processing, and Meta-Data tagging solution, including implementation of the eFax Developer API.
• Creation of core “DWLib” object-oriented functionality for cross-product development.
• Evaluation, selection, and implementation of Javascript-based UI toolkit (EXT-JS) for inclusion into product development.
• Development tools used include: Eclipse and CodeLobster IDEs, MySQL Workbench, SmartSVN, Pencil, with most coding done in VI.
• Implementation of development environment: Developer and QA Sandboxes (VMWare, CentOS), Version Control (SVN, WebSVN), Continuous Integration (PHPUnderControl / Cruise Control), Development Methodology and Help Desk Tools (TargetProcess), and Automated Product Deployment  (DWProvision).
• Implementation of Agile Methodology to the development group,  backlog management,  release and sprint planning, served as SCRUM Master for daily stand-up meetings.
• Research and Development into product development for SaaS solutions and highly scalable service provisioning.
• Coordination of Corporate Headquarters move from 10k sq/ft facility in Garner, NC to  to 60k sq/ft facility in Durham, NC in March of 2010.
• Performed vendor walkthroughs and supervised installation of networking, phone, and television wiring. Worked closely with the General Contractor to facilitate onsite changes.
• Active participation in Development Group recruiting and candidate interviewing.
• Creation, distribution, and Compilation of End-user Surveys.
• Quarterly Planning and Tracking using “Six Disciplines” Methodology and Toolset.

Microsoft Advertiser & Publisher Solutions – Raleigh, NC
Senior Applications Engineer
August 2007 – July 2009

• Development of web and client-based diagnostic tools using PHP, C#, and Visual Basic.
• Source and configuration file control via SVN, automated scripts.
• Troubleshooting and production support of the AdManager AdBureau systems.
• Excellent team player with the ability to effectively manage priorities and schedules.
• Mentoring and supervision of junior team members and new hires.
• Strong analytical and problem solving skills, excellent team player.
• Daily hands-on exposure with complex, n-tiered systems and large ad-serving farms.
• Monitoring and management of production roll-outs and events outage events.
• Provision of 24×7 on-call support to resolve and escalation of production issues.
• Performance of capacity planning, monitoring and application tuning.
• Maintenance and troubleshooting of web and application servers in production
• Testing and deployment of software releases and hot fixes to sandbox and production.
• Familiarity with Enterprise-level server and storage hardware and software.
• Linux and Solaris, DNS, SMTP, Apache, Crontab, Apache, PHP, Perl, and Shell Scripting.
• Fundamental understanding of basic networking concepts and components: Local Traffic Managers (LTMs), Routers, Switches, and Global Load Balancers (GLBs).
• Creation and maintenance of internal technical documentation and Wiki pages.

Branch Banking & Trust – Raleigh, NC
Content Management Engineer
October 2005 – August 2007

• Mentoring and supervision of team members.
• Monitoring and management of production roll-outs and events outage events.
• Project Management, requirements gathering, resource involvement and time estimation.
• Management of Enterprise Level Content Management, Company-Wide End-User Support, and  Administration with Interwoven TeamSite ContentCenter.
• Installation, Configuration, and Administration of Interwoven MetaTagger, with customized processors for industry-specific content.
• Full product life-cycle development, working closely with other project managers, designers, user acceptance testers, and end-user stakeholders.
• Development of Intranet and Internet content and applications in ASP, Visual Basic, with extensive use of DHTML, Javascript, and AJAX.
• Development and modifications to internal and external web sites for search engine optimization (SEO), user experience, and Section 508 compliance.
• AJAX / DHTML/ XML driven web sites and CMS enhancements.
• Conversion of existing back-office processes to web based forms.
• Integration of dynamic bar-code generation into RTF documents (code39).
• Maintenance of COM/DLL used for input validation, database access, and encryption.

Raindrop Geomagic – Research Triangle Park, NC
Information Systems Programmer
November 2004 – October 2005

• Full life-cycle product development (Linux, PHP, Apache, MySQL) of the company’s portal web site allowing customers and resellers to manage software entitlement and contact information.
• Migration of existing internal and external web sites and infrastructure into new portal site.
• Planned and coordinated system utilization, and performed growth analysis and capacity planning.
• Performed hardware and software installation, maintenance, training, and user support.
• Managed multiple linked databases to include security, data safety and integrity, disaster recovery, and development and implementation of bulk data import/export procedures.

Nando Media, Inc. – Raleigh, NC
Software Developer
September 2002 – October 2004

• Developed and maintained internet-based publishing software products and large code base.
• Extensive use of PHP, Apache, and MySQL running under Free BSD in a multiple co-lo facilities.
• Daily interactions with customers, end-user support personnel, system admins, and affiliate relations.
• Produced technical documentation, installed and configured software and databases, and diagnosed all issues related to 24/7 operation of the products.
• Responsible for over 40 web sites and 30 customers contributing substantial revenue to the bottom line.

Accipiter / Engage, Inc. – Raleigh, NC
Internet Solutions Engineer
January 1999 – August 2002

• Developed software support website for Engage, Inc., a leading provider of software solutions/services for advertisers, marketers, and publishers.
• Provided intensive customer support to international and domestic clients.
• Served two key markets: Digital Asset Management and Internet Advertisers.
• Clients included Associated Newspapers, the Wall Street Journal, and other high profile companies.
• Website Design/Development/Maintenance Designed, built, and maintained the Engage Software Support Web Site using ColdFusion 4.5 and Microsoft SQL Server 7.0 under Windows NT ( http://support.engage.com/ )
• Subsequently converted the above listed site over to PHP, running under Apache, and using a MySQL Database.
• Implemented web-based search capability for Knowledge Base Articles and documentation.
• Managed and maintained the customer FTP Server (Running Linux / Wu-FTPd / ProFTPd), managed user accounts, permissions, directory structure, and disk usage.
• Supported mission critical software (AdManager, AdBureau), and its large customer base.
• Customer Support Provided direct customer support as well as second level of support and mentoring to Level 1 support staff.
• Proactively contacted all assigned accounts, and documented all customer interactions into customer tracking system (Using CRMs like Pivotal, Siebel).
• Produced Knowledge Base articles based on software findings.

Nations Bank & First Union Corp – Charlotte, NC
Contract Software Developer via DMSR Inc.
April – December 1998

• Developed database applications and migrated existing applications to updated platforms for major financial institutions.
• First Union Corp.
• Development of FirstPlace Technical Management System, a relational database under Microsoft Access which tracks and manages potential clients with job openings and managers. This project covered many aspects of database development, from security and distribution, troubleshooting and debugging, conversion, to user interfaces and maintenance. Additional work done on Employee Survey Database, which tracked data gathered via forms filled out by employees.
• Nations Bank
• Application back-end database development using Microsoft Access, Sybase, and Perl.
• Conversion of existing Access databases into Sybase, and the automation of data processing and loading via Perl and AutoSys.
• Development was done under the Windows NT, NeXT, and Unix Operating Systems.
• Received formal training in J-Builder and Java, as well as exposure working with Web-Objects, SQL, and related tools.

United Space Alliance – Cape Canaveral, FL
Database Systems Developer
June 1997 – March 1998

• Development of relational databases using Microsoft Access and SQL Conversion of databases from FileMaker Pro to Access.
• Projects covered many aspects of database development, from security, troubleshooting and debugging, conversion, to user interfaces and maintenance.
• Gathered user requirements and worked closely with users from start to finish.
• Maintained NASA UNPRP Security Clearance.

InternetU Inc. – Palm Bay, FL
Technical Support Engineer
August 1996 – June 1997

• Technical support representative primarily involved in customer support (software and hardware) for Internet connectivity, monitoring of network hardware, and representing the company at trade shows and events.
• Assisted customers with of various software packages, hardware, and operating systems (Windows, Mac OS, and Unix) and installation and configuration of Internet related software.

Education & Certification

• Keiser College Melbourne, FL 1998
  • AS Degree in Information Technology, Computer Programming Major.
• Co-Authored: “Instant PHP4″, published by Osborne / McGraw-Hill, ISBN# 0-07-217074-3
• 4 years of Jr. R.O.T.C. Experience (Air Force) Armed Drill Team, Leadership Training.